Cotswold Conference Centre Strikes Gold ! Twice !!

Cotswold Conference Centre, Broadway, is the very first organisation in the Heart of England to receive the prestigious Quality at Heart Peoplemark & Servicemark Gold awards.

Peoplemark is one of three themes of the Quality at Heart recognition model, specifically designed for the tourism sector within the Heart of England and recognises an outstanding approach to people development within the company.

Penny Hadland, Regional Tourism Manager at Quality at Heart explains "We are absolutely delighted to congratulate the Cotswold Conference Centre on its achievement of the Gold level in both Peoplemark and Servicemark. Since Servicemark's launch four years ago, the Gold level award has never before been achieved at the first attempt, so the Centre has obviously shown itself to be outstanding in the quality of its customer service. As for gaining gold in Peoplemark at the same time, it is truly remarkable and a great credit to the Centre."

Richard Howdle, Operations Manager at Cotswold Conference Centre confirms "The whole team are extremely proud of these awards and they reinforce our customer message that CCC is committed to the highest standards in every aspect of the business".

Quality at Heart is a unique scheme in that it recognises that customer service cannot exist on its own without the supporting framework of good business planning and good people management.

Supporting this concept, Cotswold Conference Centre will be submitting a completed Businessmark application in the very near future.

The Quality at Heart initiative is funded by Advantage West Midlands (the Regional Development Agency) and works in partnership with Business Link West Midlands. For further information on how this could benefit your business please contact Elizabeth Halls on 07790 800 357 or visit http://www.qualityatheart.co.uk/.

For further information and a Cotswold Conference Centre brochure please visit http://www.cotswoldconferencecentre.com/ or call 0845 230 8580.

Notes to Editors:

Cotswold Conference Centre (CCC) was launched in January 2001. The facilities have developed over the past 30 years from humble beginnings as the residential training school for Group 4 Total Security. The centre now boasts 53 well-appointed en-suite rooms from four charming locations on site, which are set within over 300 breathtaking acres of Cotswold Scenery with stunning views across the Vale of Evesham. The conference centre is the perfect learning environment with a village feel and offers meeting rooms with natural daylight, equipment and support from a small, friendly team.

CCC has been recognised as an Investor in People and the team at CCC have been inspected and accredited with Hospitality Assured. Last year, CCC were a finalist for the Training Venue of the Year Award at the World of Learning Show at the NEC. In September 2004, CCC were delighted to have been awarded a Gold Award at The Heart of England Excellence in Tourism Awards ceremony in the Business Tourism category. This recognition took CCC forward to the 2005 national awards hosted by VisitBritain and, again, they won the Gold Award.

On most weekends throughout the year, the site hosts a range of weekend leisure courses in subjects from Aromatherapy to Scrabble and Jazz. Please visit http://www.farncombeestate.co.uk/ for more information on the weekend courses at Cotswold Conference Centre.

For further media information or images please contact:

Annette Morris

Cotswold Conference Centre

01386 854521

Annette@CotswoldConferenceCentre.com

3 May 2007 17:56:39 (Source: Cotswold Conference Centre)